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Our Animal Hospital Treats Small Pet Emergencies

A pet emergency can happens to even the most careful pet owners, and you need to be prepared in order to handle the situation effectively. The Kennedy Heights Animal & Bird Hospital will be there to provide prompt emergency care during regular hospital hours for your small pet.

Remember these four things when dealing with an emergency:

  • Stay calm – becoming overly emotional will only upset your pet and render you incapable of making accurate observations and handling the situation in your pet’s best interest. The first rule in emergency situations is “Take your own pulse first.”
  • Get the animal out of danger – move him/her to a secure, comfortable location while protecting yourself against injuries from bites. Use towels to pick up and move an injured, frightened small pet.
  • Check the environment for any signs of what might have caused the emergency (poisons, evidence of trauma, pieces of materials that might have been eaten, and so on).
  • Call us at the Kennedy Heights Animal and Bird Hospital and follow the instructions given.

Emergency Numbers

Please be prepared BEFORE an emergency strikes with the phone numbers of emergency animal hospitals. Place the Kennedy Heights Animal & Bird Hospital phone number (604) 591-5304  and for after hours, the Fraser Valley Animal emergency Clinic phone number (604) 514-1711 in a prominent place such as your refrigerator or near the phone.

Communication with your Veterinarian

When you call us at the Kennedy Heights Animal & Bird Hospital, tell us that you feel this is an emergency. It can be difficult for the veterinary receptionist or technician to know that a situation is an emergency if you are unclear on basic information or if you don’t specifically say that you think it is an emergency. Be clear and concise with pertinent information, which includes:

  • The condition of the ferret at this moment (be as precise as possible)
  •  How long the condition has been present
  •  Ideas you have on why you think your pet is ill

It is helpful to jot down some notes regarding this information about your pet before calling the veterinary office so you don’t forget important information.

Transporting Your Small Pet

You probably already have some type of small carrier in which to transport your pet when you take your ferret out of the house. This will be suitable for emergency situations. If you do not already have a carrier, then purchase one now before you need it. You can use it as a daily play or sleep area for your pet. In this way your pet will get used to the sight and smell of the carrier and will not be frightened when it is used for a trip to the vet!

If you are transporting your pet by yourself, it is imperative to keep him/her confined because a pet that is loose in the car can cause injury to itself by falling off a seat or getting wedged in a tight area, or to you if it gets near the accelerator or brake petals or startles you while you are driving.

If the pet is injured or in pain, he/she will probably lie in its most comfortable position when left on its own in a carrier. If a person is holding an injured ferret in the car, the position they choose for the ferret because it looks comfortable to them may not be the most comfortable for the pet.

Emergencies Situations in Small Mammals 

The following situations warrant a phone call to our hospital and bringing your small pet in for emergency care immediately. 

  • Bleeding – The total blood supply of small mammal is about 10% of its body weight, so for 1kg ferret for example has approximately 7 tablespoons of blood in its body and can safely lose only 10% (2 teaspoons) without serious consequence.
  • Difficulty breathing or rapid breathing.
  • Salivating or pawing at the mouth in ferrets may indicate low blood sugar, in other species mouth pain.
  • Seizures may indicate poison, low blood sugar, brain tumors, or kidney/liver disease.
  • Sudden weakness or unconsciousness.
  • Straining to Urinate.
  • Bloating of the Stomach.
  • Vomiting or Diarrhea.
  • Absence of Feces – Especially in rabbits, chinchillas, and guinea pigs. No droppings for more than several hours can indicate serious bowel disease.
  • Broken Bones – Unfortunately, these small pets have delicate bones and broken bones can easily be caused by falling, being dropped, or being accidentally stepped on.
  • Heat stroke – Common in rabbits and guinea pigs left out in the sun without access to shade.
  • Ingestion of a foreign object. 

A Quick Response to a Bird Emergency is Essential

 Birds hide pain and discomfort because, in the wild, they become easier prey if they show signs of illness. For this reason, if your bird does not seem right in any way you should call and bring him in right away. Any bird that is fluffed up, quiet, or not eating has been sick for longer than you think. Any bird sitting at the bottom of the cage is EXTREMELY ill and needs to come to our hospital for emergency care immediately!

What to do when they occur:

  • Broken blood feather – Apply gentle pressure on the broken shaft with gauze then make your way to our animal hospital right away for correct treatment.
  • Cat or dog attack – Keep your pet bird warm to minimize shock and stress. Apply direct pressure using gauze and bring him to our emergency animal hospital immediately.
  • Broken bones – Transport your pet to our emergency care facility immediately in a small carrier.
  • Any wound or bleeding – Keep in mind birds are small and don’t have a lot of blood to lose!
  • Egg binding – When a female bird is trying to lay an egg and can’t pass it – this is life-threatening if not dealt with promptly.
  • Exposure to smoke from teflon frying pans.
  • Ingestion of any Metal – Also known as metal toxicity, birds that chew or pick at metal rods, nails, costume jewellery, and so on can develop toxicity and show signs such as seizures, weakness, and inability to perch. 

Signs that Your Pet Reptile Needs Immediate Medical Help

Your pet reptile is also vulnerable to emergency situations. You should call our animal hospital right away if you find any of these signs:

  • Difficulty in breathing/no breathing
  • White or bluish gums
  • Broken shell or bone
  • Bleeding
  • Eye injury
  • Attacked by cat or dog
  • Puncture or bite wounds
  • Severe laceration
  • Fall from over 2 feet
  • Broken claws, digits, or tails
  • Electric shock
  • Burns
  • Inhaled smoke
  • Heat stroke
  • Hypothermia
  • Choking
  • Bloating
  • Unusual color or consistency in feces

If you suspect notice anything unusual about your small pet and suspect he may be ill or injured, don’t hesitate to call our hospital for emergency care at (604) 591-5304 right away.

Hospital Hours

Monday, Wednesday, Friday | 8:30 am - 6:00 pm

Tuesday, Thursday | 8:30 am - 7:00 pm

Saturday | 9:00 am - 4:30 pm

We Are Closed Sundays and Statutory Holidays.

 Doctors hours may vary.

Welcome to Kennedy Heights Animal and Bird Hospital - your full-service AAHA Accredited animal hospital! We provide complete services for dogs, cats, birds, ferrets, rabbits, guinea pigs and reptiles. We value our relationships with our clients and pets, and look forward to providing compassionate care to you and your pets

Office Hours

Monday8:30 am7:00 pm
Tuesday8:30 am7:00 pm
Wednesday8:30 am7:00 pm
Thursday8:30 am7:00 pm
Friday8:30 am7:00 pm
Saturday9:00 am4:30 pm
Day Morning Afternoon
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
8:30 am 8:30 am 8:30 am 8:30 am 8:30 am 9:00 am Closed
7:00 pm 7:00 pm 7:00 pm 7:00 pm 7:00 pm 4:30 pm Closed